By accessing our website or making a purchase, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Intellectual Property Rights

All content available on this website — including but not limited to product names, descriptions, photographs, logos, graphics, layout, and design — is the exclusive intellectual property of Zaafrani Oud.
You may not reproduce, distribute, or use any part of this website without our prior written permission.

2. Product Information & Pricing

We make every effort to ensure that our perfume and bakhur listings are accurate, including descriptions, images, and pricing.

However, we reserve the right to:

• Update product descriptions or images at any time without prior notice.
• Modify prices due to market fluctuations, availability of ingredients, or internal promotions.
• Discontinue any product at any time.

All prices displayed are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

3. Orders & Cancellations

• Once an order has been placed, it can only be modified or cancelled within 24 hours by contacting our support team via email or WhatsApp.
• After the 24-hour window, all orders are considered final and cannot be cancelled or altered.
• We reserve the right to cancel or refuse any order at our sole discretion, including cases of suspected fraud, incorrect pricing, or bulk buying intended for reselling.

4. Shipping & Delivery

We currently offer nationwide shipping across India. For full details on delivery timelines, charges, and tracking, please refer to our Shipping Policy.

Zaafrani Oud is not responsible for delays caused by logistics partners, natural disasters, or other factors beyond our control.

5. Returns, Exchanges & Refunds

Due to the intimate nature of perfume and fragrance products, we do not accept returns once the packaging is opened.
In case of damaged, incorrect, or defective items, please refer to our Return & Refund Policy for resolution steps.

6. User Conduct

When accessing our website or engaging with us online, you agree to:

• Provide accurate, current, and complete information during purchases or inquiries.
• Not misuse the website for any fraudulent or unauthorized purpose.
• Not attempt to disrupt, hack, or damage our services or infrastructure.

7. Limitation of Liability

Zaafrani Oud shall not be held liable for any direct or indirect damages arising from:

• Delayed deliveries
• Incorrect usage of perfumes or allergic reactions
• Temporary site unavailability
• Typographical errors or misrepresentations

Please patch-test our products before full use and discontinue if irritation occurs.

8. Jurisdiction

All disputes or legal concerns will be governed by and interpreted in accordance with the laws of India.
The courts of Mumbai, Maharashtra will have exclusive jurisdiction over any disputes arising out of your use of this website or services.

9. Modifications to Terms

Zaafrani Oud reserves the right to update or modify these Terms & Conditions at any time. Changes will be reflected on this page with a revised date. Continued use of our website after updates implies your acceptance of the new terms.

Contact Information:

Phone: +91 9372079797

Email: info@zaafranioud.com

Address: Room No. 225, Squatters Colony, Chincholi Gate-2,
Malad East, Mumbai Suburban, Maharashtra – 400097, India

Support Hours:
Monday to Saturday: 10:00 AM to 7:00 PM IST

Company Information:
Company Name: ZAAFRANI OUD
Company Reg No: UDYAM-MH-18-0390081