Privacy Policy

Last Updated: April 2025

At Zaafrani Oud, we are committed to protecting your privacy and ensuring your online shopping experience is as secure, transparent, and trustworthy as the products we create. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you visit or make a purchase from www.zaafranioud.com.

By using our website, you agree to the practices described in this policy.

What Information We Collect

When you place an order or interact with us online, we may collect the following information:

Full Name
Email Address
Shipping & Billing Address
Phone Number
Payment Information (processed securely via third-party payment gateways)
Browsing behavior, session cookies, and IP address (for website analytics and improved user experience)

This information is collected solely to process your oud perfume or bakhur order, provide customer support, and improve your shopping experience with us.

How Your Data Is Used

We use the data you provide for:

Processing and fulfilling your orders
Providing order confirmations, tracking updates, and customer support
Sending occasional promotional offers, restock alerts, or newsletter emails (you can opt out at any time)
Analyzing shopping behavior to enhance our product selection and website performance
Maintaining fraud prevention and website security

Your data is never sold, rented, or shared with third-party marketers or advertisers. We respect your trust and never misuse your personal information.

Payment & Data Security

Your privacy is as important to us as your satisfaction. All payments made on Zaafrani Oud are processed through secure, encrypted payment gateways that comply with the highest standards of online transaction protection (SSL encryption).

We do not store or access your credit card or bank details. These are handled securely by our trusted payment partners.

Cookies and Tracking Tools

To offer you a smoother and more personalized fragrance browsing experience, we may use:

Cookies – to remember your preferences and shopping cart
Google Analytics or Meta Pixel – to understand how users interact with our site

These tools help us improve site speed, product suggestions, and customer experience — they do not give us access to your private data.

Email & SMS Communication

You may receive updates regarding your order, as well as occasional promotional messages from us.

Want to stop receiving marketing messages? You can unsubscribe anytime by clicking the “Unsubscribe” link in the email or contacting us directly at info@zaafranioud.com.

Data Retention & Removal

We retain your order-related data to maintain accurate business records and ensure customer service.

However, you can request data removal at any time. Simply email us with your request, and we will ensure your information is securely deleted from our records, unless legally required for tax or transaction verification.

Third-Party Services

In rare instances, we may share necessary data with logistics partners, analytics tools, or customer service platforms— strictly to help deliver your experience smoothly.

All third-party services we work with are GDPR-compliant and committed to data privacy.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe your child has submitted personal data to us, please contact us immediately.

Your Privacy Rights

As a customer, you have the right to:

Access your personal data
Request correction or removal
Withdraw consent for communication
File a complaint if you believe your data is being misused

We take your rights seriously and aim to resolve all queries within 5 working days.

Questions or Concerns?

For any queries regarding your privacy, data use, or to request data removal, please contact: info@zaafranioud.com

We’re always happy to help and ensure your Zaafrani experience is as secure as it is fragrant.

Contact Information:

Phone: +91 9372079797

Email: info@zaafranioud.com

Address: Room No. 225, Squatters Colony, Chincholi Gate-2,
Malad East, Mumbai Suburban, Maharashtra – 400097, India

Support Hours:
Monday to Saturday: 10:00 AM to 7:00 PM IST

Company Information:
Company Name: ZAAFRANI OUD
Company Reg No: UDYAM-MH-18-0390081